Control room
One operator screen for every bay, session, and turnover.
The control room is the live nerve center of your venue. Every active session with its timer, payment state, alerts, and pending extension requests, in one screen, in priority order. Built for staff working the floor. Pairs with the online booking system and the self-service kiosk on the Simbook platform.
Built to integrate with the systems your venue already runs on
- Trackman
- GSPro
- Uneekor
- Foresight
- Square
- Stripe
What's inside
A control screen that tells your staff what's happening, and what to do next
Live bay timers and turnover
Every bay, every active session, every remaining minute, every prep window between bookings. Visible at a glance, color-coded for priority.
Pending extension requests
When a customer taps to extend, the request shows in the control room in real time. Auto-granted if the next slot is free; queued for floor staff if a judgment call is needed.
No-shows, overstays, and alerts
Auto-detect no-shows, overstays, and payment failures. Floor staff see exactly what to act on, ranked by impact and time-sensitivity.
Operator overrides without leaving the screen
Extend, end, comp, refund, swap, or move a session from the control room. Every action is logged with who did it and why.
Payments at a glance
Authorized, captured, declined, or comped: payment state for every bay is visible at a glance. Drill into any session for the full timeline.
Multi-location switching
Managers and HQ flip between venues with a keyboard shortcut. One workspace for every bay you operate, with role-based access controlling who can override.
The way operators actually work
Designed in venues, with the people who run the floor.
The control room replaces the spreadsheet, group chat, and walk-over-and-check workflow that simulator venues rely on today. It puts every operational decision one click away, including the ones that used to require a manager. See how operators use the control room to lift bay utilization 15 to 30 percent.
- Designed with operators on real venue floors
- Keyboard-first for staff who live on the screen
- Audit log on every operator action and override
- Color-coded alert priority for high-throughput venues
What the control room replaces
- 1 viewAll bays, all sessions
- LiveTimers, turnover, extensions
- Multi-locManager and HQ view
- LoggedEvery override, every change
Explore the platform
Pair the control room with the rest of the platform
FAQ
Common questions from venue operators
How does session timing work end to end?+
Each booking is a live session with a clock that starts when the customer checks in at the kiosk. The control room shows the timer, the prep window before the next booking, and any extension request that comes in. If the customer extends and the next slot is free, the system grants it automatically; if not, floor staff get an alert.
Can multiple staff use the control room at once?+
Yes. The control room is multi-user. Floor staff, managers, and HQ can all view it simultaneously, with role-based access controlling who can override sessions or refund payments.
Does it work for self-service venues without staff on site?+
Yes. Operators monitor the control room remotely and only intervene when an alert demands it. Audit log and override controls work the same whether staff are on-floor or off-site.
Can I see every venue from one screen?+
Yes. Multi-location operators get an HQ view across every venue, with the ability to drill into any single venue's control room.
See the control room running on your venue.
A 30-minute walkthrough configured for your bay layout, locations, and operating model.